If, for any reason you are unhappy with you purchases you can return your order within 7 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging.
Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Weaves. Your furniture return may also be subject to a returns charge if your items are bespoke, made-to-measure or have been specially ordered for you. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances replacement products will be delivered free of charge as soon as the items are available.
Please inform us in writing of any return you would like to make within 7 days of delivery by emailing us at firstname.lastname@example.org.
- Your name and address
- Your order number
- A brief explanation of the reason for your return
- Your preferred contact phone number
On receipt of your email, a member of our team will assess your return and will inform you of the quickest and most efficient way for you to return your products. You will be provided with an individual ‘returns code’ so that on receipt of the items we can allocate any refund to you as quickly as possible. Please do not send any returns to us without contacting us first to obtain a ‘return code’ as this will cause a substantial delay in getting any relevant refund to you.